Field Applications Scientist/Senior Field Applications Scientist NAM

The role

This person will provide pre- and post-sales technical and scientific support for NGS and precision enzyme product portfolios. They will perform troubleshooting, training, and customer engagement through onsite and remote activities.

What you will do

• Provide pre- and post-sales technical and scientific support onsite and remote
• Travel up to 75% for customer meetings, training, troubleshooting, and trade shows
• Solve customer challenges through product knowledge and troubleshooting
• Create training material and present technical content
• Implement processes for the North American field-based scientific support organization
• Maintain knowledge of NGS products, workflows, and competitor products
• Provide customer and market feedback to aid product development
• Collaborate with the commercial team to support research and industry partnerships
• Support marketing activities by generating technical content
• Follow documentation requirements in CRM

Required qualifications

• MSc in Genetics, Molecular Biology, Biochemistry or related field
• 4+ years experience within NGS field applications
• Relevant experience providing field-based applications support for NGS or advanced genomics applications
• Experience working in high-throughput sequencing labs developing, optimizing and troubleshooting NGS workflows
• Advanced knowledge and practical experience with experimental design, applications/assay development, NGS library preparation, PCR, qPCR, and good lab practices
• Ability to travel up to 75% of time
• Strong customer consultative skills

Nice to have

• 8+ years of relevant experience for Senior level
• Automation knowledge of NGS assays
• Experience with CRM software (particularly Salesforce.com)

Benefits

• Flexible Time Off
• Holidays
• Employer covers 75% of base medical plan with buy-up options
• EAP (employee assistance program)
• Employer paid dental with a buy-up option
• Employer paid vision
• Employer paid $25,000 life/AD&D policy
• Paid parental leave
• 401(k) retirement plan with a 4% match

Before you apply

• Submit a Letter of Motivation in PDF format
• Must be currently eligible to work in the United States of America
• Must not require visa sponsorship to continue working in the United States
• Subject to driving history check, drug screening and a background check

About the company

Watchmaker Genomics (WMG) provides NGS and precision enzyme product portfolios.