Agent Operations Regional Lead

The role

The Regional Lead oversees agent network acquisition and user growth operations in an assigned region. This person supervises Field Officers and liaises with agent admin teams to achieve regional targets.

What you will do

• Coordinate Field Officers to identify and acquire new agent locations
• Ensure agents are recruited in compliance with legal and policy requirements
• Ensure agents are trained and certified on products, KYC, and AML/CTF
• Coordinate cash and e-value availability monitoring at agents
• Manage teams in monitoring agent performance and emerging issues
• Coordinate identification of agents for closure and recovery of equipment
• Manage a team of Field Officers and field-based promoters
• Identify solutions for user growth blockers and develop retention strategies
• Hire, train, manage, and monitor distribution team members
• Act as the primary contact for agency networks and new users in the region

Required qualifications

• Fluency in English and a local language
• Bachelor’s degree in a related field
• At least 5 years of relevant work experience, specifically managing an agent network and/or user acquisition in Malawi
• Minimum of 2 years of experience managing field-based teams
• Must have worked and overseen agent network activities in the upcountry
• Work authorization in Malawi is required

Nice to have

• Prior launch experience is desirable
• Have planned and successfully managed customer acquisition strategies for mobile/financial products before

Benefits

• Competitive salaries
• Generous health insurance for yourself and your dependents
• 26 weeks of parental leave for mothers
• 4 weeks of parental leave for fathers
• Subsidized child care when returning to work
• Airtime reimbursement
• Lunch and field facilitation are provided

About the company

Wave is building financial services to make Africa the first cashless continent. They provide mobile app services for cash deposit, withdrawal, and payments across 9 countries.