Merchant Account Supervisor

The role

You will manage the roll-up of corporate merchant products, operational execution, and supervision of corporate merchant activities. This includes deployment, branding, training, and monitoring transactions and portfolios.

What you will do

• Deploy and onboard corporate merchants across Côte d’Ivoire
• Coordinate the rollout of new stores
• Process and follow up on merchant operational requests
• Conduct field visits to ensure compliance and quality
• Monitor merchant activity and performance across the portfolio
• Identify inactive stores and performance risks
• Maintain regular contact with merchants
• Engage with users and merchants to understand needs and feedback
• Report technical issues and bugs to relevant teams
• Support Key Account Managers in preparing partner reviews and updates

Required qualifications

• Bachelor degree in Business Administration, Law, Management, Sales or a similar field
• 3+ years experience in a similar position
• Fluent in French
• Strong oral and written communication skills
• Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants and ensuring they meet Wave criteria
• Experience supporting customers & corporate

Nice to have

• Good command of English
• Good knowledge of the merchant and especially aggregator/fintech ecosystem
• Strong communication and presentation skills
• Good knowledge of data analysis and technical
• Proven track record of successfully managing client relationships

Benefits

• Competitive salaries
• Generous health insurance for yourself and your dependents
• 26 weeks for mothers and 4 weeks for fathers
• Subsidized child care when you return to work
• Subsidized gym memberships and fitness classes
• Airtime reimbursement
• Free food
• Beautiful office space

Before you apply

• You must have work authorization in Côte d’Ivoire
• Upload a resume in English and a cover letter

About the company

Wave is building financial services to make Africa the first cashless continent. They have millions of users across 9 countries.