Country Growth Operations Lead

The role

The Country Growth Operations Lead will drive growth in an early-stage West African market. You will lead user acquisition, growth operations, and manage the agent network and liquidity.

What you will do

• Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
• Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
• Enhance distribution processes through partnership with product and engineering teams.
• Oversee agent network operations, including acquisition, setup, and liquidity management.
• Build and lead high-performing teams.
• Manage business and financial KPIs in alignment with overall business objectives.
• Champion Wave's values.

Required qualifications

• 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
• Bilingual proficiency in English and French.
• Exceptional written and verbal communication skills in both English and French.
• Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
• Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.

Nice to have

• Deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition
• Metrics-oriented and experienced in leading teams towards KPIs
• Proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development
• Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals
• Build strong relationships and bring out the best in people
• Excel at leadership and enjoy managing diverse and large field ops teams
• Strong communicator who is comfortable defaulting to overreaching when it comes to coordination
• Think from first principles about how things should work
• Excessively detail-oriented and seek to achieve excellence in everything you do
• Self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done

Benefits

• Competitive salaries calculated using a transparent formula
• Generous health insurance for yourself and your dependents
• 26 weeks of parental leave for mothers
• 4 weeks of parental leave for fathers
• Subsidized child care when parents return to work
• Airtime reimbursement

Before you apply

• Upload a resume in English and a cover letter describing your interest in Wave and the role.

About the company

Wave is making Africa the first cashless continent by building financial services that are affordable and instantly available. They have millions of users across 9 countries.