Field Officer

Malawi (MW). Posted 25 days ago

The role

You will manage product rollouts, oversee distribution and marketing, and recruit users in Malawi. You will also build and train a local agent network and manage field-based teams.

What you will do

Identify and build a local agent network in Karonga
Guarantee the agent network is fully trained on applications, contracts, rebalancing, and fraud management
Recruit target users and onboard them on Wave products
Collaborate with Field Officers to progress product adoption
Ensure agent quality and compliance with legal and policy requirements
Ensure agents are well-branded, well-equipped, and monitor cash and float availability
Manage risk through routine visits to report issues and assess performance
Identify underperforming agents, close them, and recover equipment
Act as the primary contact for agency networks in the territory
Coach, train, and mentor the team to achieve targets

Required qualifications

At least 3 years of relevant work experience, specifically managing an agent network in Malawi
Minimum of 1 year of experience managing field-based teams
Proven sales ability with a successful track record in sales
Exceptional written and verbal communication skills in both English and a local language
Exceptional interpersonal skills in building and maintaining positive relationships
Willingness to relocate to assigned territories
Work authorization in Malawi is required

Nice to have

Excited about working in the field
Detail-oriented
Clear and proactive communicator
Able to work well independently
Intellectually curious and creative
Tech-savvy

Benefits

Competitive salaries
Generous health insurance for yourself and your dependents
Airtime reimbursement
Lunch and field facilitation are provided

Before you apply

Work authorization in Malawi is required

About the company

Wave is a financial services company aiming to make Africa the first cashless continent. They provide mobile app services for cash deposit, withdrawal, and payments.