Head of Operations

The role

The Head of Operations will drive operational excellence across Wave Senegal. You will lead functions including agent operations, liquidity, cash security, agent quality, and training.

What you will do

• Oversee daily business operations in Senegal
• Work closely with Wave's Executive Team to determine key objectives and operationalize strategies
• Provide direct management of key functional managers within the business
• Own key projects for Wave Senegal, including developing the strategy and executing what is needed to achieve them
• Lead by living Wave's values and ensuring they're deeply ingrained within the team
• Be an advocate for your team within the company more broadly
• Work with our People Team to identify and hire local talent
• Help to develop Wave's global strategy by sharing insights and learnings from Senegal

Required qualifications

• 10+ years of experience either in mobile money, finance, fintech, telecoms, or technology sectors as a senior leader or executive managing cross-functional teams
• Bachelor's degree or higher in business administration
• 8+ years of experience building and leading strong teams in achieving results
• Track record in managing stakeholders through strategic reporting for external partners
• Strong track record in building country-level and multi-country partnerships in Africa
• Work authorization in Senegal
• Fluency in English

Nice to have

• Fluency in a local language
• Very strong communication and stakeholder management skills
• Ability to adjust quickly to changing priorities and conditions
• Deeply passionate about our mission
• Intellectually curious, creative in the way you go about tackling problems, and embrace failure
• Bias toward action and testing and being analytical in your approach
• Tenacity and a willingness to go the distance to get something done
• Enjoy owning projects

Benefits

• Competitive salaries calculated using a transparent formula
• Generous health insurance for yourself and your dependents
• Generous parental leave policies (26 weeks for mothers and 4 weeks for fathers)
• Subsidized childcare when you return to work
• Subsidized gym memberships and fitness classes
• Airtime reimbursement
• Free food
• Beautiful office space

Before you apply

• Work authorization in Senegal is required

About the company

Wave is building financial services to make Africa the first cashless continent. They have millions of users across 9 countries and are growing fast.