Agent Liquidity Lead

The role

The Agent Liquidity Lead will manage agent liquidity and cash operations in Malawi. This person will coordinate cash in transit operations, manage the agent network, and lead a team to ensure liquidity needs are met.

What you will do

• Manage the agent network in the country with minimal liquidity distress
• Coordinate cash in transit firm operations to ensure adherence to SLAs
• Coordinate the set-up, maintenance and the personnel of Premium Agencies and Premium Master Agents
• Build and lead a skilled team to implement strategy and achieve liquidity goals
• Develop team, policies, processes and strategies to address liquidity needs
• Monitor liquidity status nationwide
• Identify priority areas and implement innovative solutions for liquidity operations
• Provide expert insight during policy reviews and process documentation
• Lead knowledge transfer sessions with other affiliate country operations
• Adhere to security standard requirements and procedures

Required qualifications

• Fluency in English and a local language
• 5+ years of experience in managing liquidity in mobile money-related operations or retail commercial banks, cash movements / cash-in-transit / treasury
• Minimum 2 years of experience building, leading and managing field-based teams
• Bachelor’s Degree in Finance, Accounting, Business Management or comparable field
• Proficiency with Excel and/or Google sheets
• Willingness to travel 70% of the time within Malawi
• Proven experience in customer relationship management
• Strong knowledge of agent network management, and negotiation skills
• Work authorization in Malawi is required

Nice to have

• Understand the local liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity
• Strong analytical skills / Strong proficiency in Excel
• Are great at upholding integrity
• Are good at process documentation and effective at knowledge transfer
• Are adaptable and a creative thinker, and willing to iterate and fail quickly
• Communicate effectively and often, both in writing and in-person, to the point of over-communication
• Think about culture and process from the users' perspective
• Have led a team whose role was to ensure the efficient day to day running of an agent network
• Demonstrate tenacity and a willingness to go the distance to get something done

Benefits

• Competitive salaries
• Generous health insurance for yourself and your dependents
• 26 weeks of parental leave for mothers
• 4 weeks of parental leave for fathers
• Subsidized child care when they return to work
• Airtime reimbursement
• Free food
• Beautiful office space

Before you apply

• Work authorization in Malawi is required

About the company

Wave is building financial services to make Africa the first cashless continent. They provide mobile app services for cash deposit, withdrawal, and payments across 9 countries.