Field Officer

The role

You will manage product rollouts in Guinea and oversee distribution and marketing. You will also interact with users and interview them about financial service needs.

What you will do

• Ensure agent quality and compliance with legal and policy requirements
• Guarantee the agent network is fully trained on applications, contracts, rebalancing, and fraud management
• Collaborate with the BTL team for a well-branded and equipped agent network
• Collaborate with the agent liquidity team to monitor cash and float availability
• Manage risk through routine visits to report issues and assess agent performance
• Identify underperforming agents, close them, and recover Wave items and equipment
• Be the primary contact for all agency networks acquiring Wave products in your territory
• Champion excellent customer service among distributors and agents

Required qualifications

• Fluent in English and French
• Good command of Malinke, Soussou and Poular
• At least 2 years of relevant work experience managing an agent network in Guinea
• Minimum of 1 year of experience managing field-based teams
• Work authorization in the Guinea is required

Nice to have

• Tech-savvy: comfortable navigating Excel and onboarding new tools

About the company

Wave is building financial services to make Africa the first cashless continent. They have millions of users across 9 countries.