User Growth Regional Lead

The role

You will manage product roll-outs and supervise user growth activities in the Democratic Republic of the Congo. You will lead a team of supervisors and field-based promoters to scale distribution and achieve quarterly objectives.

What you will do

• Manage a team of supervisors who manage field-based promoters
• Identify and find solutions to critical blockers for user growth
• Maintain active usage of financial products in assigned areas
• Hire, train and manage distribution team members
• Build systems to rapidly scale distribution
• Build the roadmap for the distribution team to achieve quarterly key objectives
• Iterate on strategy to grow the customer base within an assigned region
• Use data to make decisions on distribution strategies and monitor team performance
• Work closely with the agent team to align objectives and operationalize strategies
• Help develop distribution strategy by sharing insights and learning

Required qualifications

• Proficiency in French
• At least 3 years of relevant work experience managing field teams or user acquisition teams based in the field
• At least 1 year’s experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution
• At least 1 year’s experience managing large teams (50+ people)

Nice to have

• English
• Knowledge of local Congolese languages (Lingala, Kikongo, etc.)
• Prior launch/expansion experience
• Successfully planned and managed customer acquisition strategies for mobile/financial, or FMCG products before
• Tech-savvy: comfortable navigating Excel and onboarding to new tools

Benefits

• Competitive salaries
• Generous health insurance for yourself and your dependents
• Generous parental leave policies (26 weeks for mothers and 4 weeks for fathers)
• Subsidized childcare when you return to work
• Subsidized gym memberships and fitness classes
• Airtime reimbursement
• Free food
• Beautiful office space

Before you apply

• Upload a resume in English
• Upload a cover letter describing your interest in Wave and the role

About the company

Wave is building financial services to make Africa the first cashless continent. They provide mobile app services for cash deposit, withdrawal, and payments across multiple countries.