Premium Cash Assistant

The role

As a Premium Cash Assistant, you will be the first point of contact for customers and agents. You will manage daily transaction reconciliation in a Premium Agency and support liquidity needs.

What you will do

• Help agents nearby with liquidity needs.
• Support agent and client needs regarding Wave's offer, account opening, system usage, the app, and physical cards.
• Maintain daily reconciliation of premium points.
• Ensure all cash management transactions are correctly recorded in the treasury system.
• Request sufficient funds to ensure rebalance with agents and clients.
• Report discrepancies or challenges to the Premium Cash Officer.
• Report fake bills to Leadership.

Required qualifications

• 2+ years experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.
• Bachelor’s degree in Finance, Economics, Mathematics, or equivalent.
• Previous experience in front-office customer service or in the banking sector.
• Fluency in English.
• Be very vigilant, detail-oriented, and have strong integrity.

Nice to have

• Proficiency in at least one local language
• Knowing Wave products

Benefits

• Generous health insurance for yourself and your dependents
• 26 weeks for mothers and 4 weeks for fathers
• Subsidized child care when you return to work
• Subsidized gym memberships and fitness classes
• Airtime reimbursement
• Free food
• Beautiful office space

Before you apply

• Work authorization in The Gambia is required.

About the company

Wave is building financial services to make Africa the first cashless continent. They provide mobile app services for cash deposit, withdrawal, and payments across 9 countries.