Product Manager - Internal Tools and AI

The role

You will own how general work tools like Slack, Monday, and AI are used to improve company workflows. You will work with operations teams to build shared skills, bots, and templates using AI. You will also help make major vendor decisions and create playbooks for the company.

What you will do

• Own how Wave's general work tools get used.
• Work with the People team and stakeholders on tool setup.
• Help operations teams use AI efficiently and safely.
• Turn AI use cases into shared skills, bots, and templates.
• Pick problems that help the most teams and turn solutions into playbooks.
• Work with leaders and PMs to decide if processes should be simplified, automated, or removed.
• Set up workflows with Slack and Monday.com as an IC in the first few months.
• Help form a team around the role as needs grow.

Required qualifications

• 5+ years of experience in product management, or in a similar role where you owned products or processes end-to-end
• Proven success in overseeing all elements of the product development lifecycle, such as user research, design, implementation and evaluation
• Demonstrated hands-on experience designing and improving operational workflows
• AI-fluent: used tools like Claude or ChatGPT to build skills, automations, or workflows
• Speak fluent English

Nice to have

• Speak at least conversational French
• Have worked with Slack and an enterprise workflow tool like Monday, Jira or Linear
• Have worked in or closely with large operations teams (support, field, finance)
• Are a mobile money user in Sub-Saharan Africa

Benefits

• Subsidised health insurance for you and your dependents
• Retirement contributions
• 6 months of fully paid parental leave
• Subsidised fertility assistance
• Flexible vacation (most take 21-30 days per year)
• $10,000 annual charitable donation matching
• Funding for up to three in-person get-togethers a year

Before you apply

• Candidates must be based in UK, Spain, USA, Canada, Kenya, Ghana, Senegal, Côte d'Ivoire, or Burkina Faso
• Travel to operational markets is essential

About the company

Wave is a financial services company aiming to make Africa the first cashless continent. They provide mobile app services for cash deposit, withdrawal, and payments across multiple countries.