Payment Admin Officer

The role

You will support the Payment office and field operations teams from the head office. You will manage supplies, assist with merchant network administration, and coordinate logistics for the payments team.

What you will do

• Support the Payment office and field operations teams from our head office in Kotu.
• Manage goodies and supplies following internal rules and Wave branding policy.
• Help with interim staff management.
• Assist with field staff requests management following the SLA.
• Support payments team managers to ensure merchants are recruited and managed as per internal policy and procedure.
• Follow up on the requesting, dispatching, and tracking usage of merchant-related supplies.
• Assist with administrative duties related to the merchant network by supporting all projects in the department.
• Maintain merchant's contracts and ensure information across systems is up-to-date and devices are functional.
• Liaise with field teams to dispatch stationery, merchandising material and other required supplies.
• Track and compile information about merchants and make outbound calls to survey merchants.

Required qualifications

• Fluency in English.
• Experience in supporting merchants/agents' networks in a back-office administrative position.
• Bachelor's degree in finance, business administration, or a related field.
• Basic notion in supply management (procurement, stock management & shipments)
• Strong analytical skills in Excel and/or Google Sheets.
• Excellent organizational and communication skills.

Nice to have

• Strong organizational skill set and the ability to manage multiple tasks simultaneously.
• Problem-solver who can identify issues and implement effective solutions promptly.
• Effective communication skills, capable of collaborating with various teams, and communicating complex information.
• Show initiative and ability to work independently and as part of a team.
• Exceptionally organized, able to follow through on tasks independently, and manage priorities effectively.

Benefits

• Competitive salaries calculated using a transparent formula.
• Generous health insurance for yourself and your dependents.
• 26 weeks for mothers and 4 weeks for fathers.
• Subsidized child care when you return to work.
• Subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food.
• Beautiful office space.

Before you apply

• Work authorization in The Gambia is required.

About the company

Wave is building financial services to make Africa the first cashless continent. They provide mobile app services for cash deposit, withdrawal, and payments across 9 countries.