Field Officer

The role

Field officers manage product rollouts and represent Wave in Yaoundé. You will oversee distribution and marketing, recruit users, and manage an agent network.

What you will do

• Identify and build a local agent network
• Guarantee the agent network is fully trained on applications, contracts, rebalancing, and fraud management
• Recruit target users and onboard them on the use of Wave products
• Collaborate with Field Officers in different locations to progress product adoption
• Ensure agent quality and compliance with legal and policy requirements
• Ensure agents are well-branded and well-equipped
• Monitor cash and float availability at agent locations
• Manage risk through routine visits to report issues and assess agent performance
• Identify underperforming agents, close them, recover items, and remove branding
• Be the primary contact for agency networks in your territory

Required qualifications

• Fluent French
• Medium English Level
• At least 2 years of relevant work experience, specifically managing an agent network in Cameroon
• Minimum 1 year of experience managing field-based teams
• Familiar with at least one of the regions listed
• Work authorization in Cameroon is required

Nice to have

• Good command of one additional local language

Benefits

• Generous health insurance for yourself and your dependents
• Airtime reimbursement
• Food allowance

Before you apply

• Work authorization in Cameroon is required
• Upload a resume in English and a cover letter

About the company

Wave is building financial services to make Africa the first cashless continent. They have millions of users across 9 countries.