Client Service Associate

The role

The Client Service Associate serves as a liaison between clients and advisors. This person provides client service support, processes documents, and assists with meeting preparation.

What you will do

• Serves as a primary point of contact for clients and assists Wealth Advisors in developing and maintaining client relationships.
• Provides all client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
• Responds to all internal and external client requests in a timely manner.
• Processes all documents from clients including advisory agreements, account applications or other custodial paperwork.
• Assists in all meeting preparation including binding and preparing presentation materials.
• Coordinates with Private Fund team on any alternative investment subscriptions and redemptions.
• Works directly with a variety of financial custodians (Schwab and Fidelity) to establish, maintain and update all new and existing client accounts.
• Tracks and updates client-related information in SharePoint and Salesforce.
• Tracks information sent to financial custodians for verification of receipt and completed work.
• Assists with tracking client money movement requests and communicating that information to Advisors.

Required qualifications

• Bachelor’s degree in Finance, Business, or a related field, or, in lieu of a college degree, 5 years of experience in financial services.
• Experience with Schwab, Fidelity, or Pershing required.
• Proficiency in Microsoft Office.
• Willingness to obtain Series 65.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Nice to have

• At least 2 years of client service experience in an RIA or Broker/Dealer
• Pershing strongly preferred
• Familiarity with portfolio accounting systems and client relationship management software

Benefits

• Comprehensive Health, Dental, and Vision coverage
• 401(k) retirement plan with match and profit sharing
• Twelve paid holidays each year
• An extra vacation day during your birthday week
• Responsible Time Off Policy giving flexibility without annual PTO limits
• Paid sabbatical program: four consecutive weeks of paid time off after seven years of service

About the company

Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. They offer in-depth financial planning and operate under the guiding principle, ‘Serve.’