Community Health Worker - Cleveland, Ohio

The role

You will provide social support, advocacy, and navigation to patients from low-income communities. You will connect patients with providers and resources to improve their health.

What you will do

• Attend a 2-3 week long paid training program.
• Meet patients in the community, in the home, and in healthcare facilities to conduct needs assessments.
• Help patients with health-related social issues like homelessness, substance use and hunger.
• Work with staff to create a directory of community resources.
• Manage relationships with healthcare facility providers and partner with the care delivery team.
• Expand knowledge of community resources and build relationships with organizations.
• Accompany members to medical appointments as appropriate.
• Navigate technology systems to document patient encounters.
• Meet patients virtually, by phone or video visit.
• Support outreach to individuals eligible for Waymark support.

Required qualifications

• Highly organized and self-motivated to work independently and manage schedules efficiently.
• Sound judgment and the ability to quickly analyze situations.
• Ability to work with a diverse community in an empathetic, passionate and professional manner.
• Friendly, energetic, and enthusiastic personality.
• Desire to help others.
• Cultural competency - able to work with diverse groups of community members.
• Excellent interpersonal communication skills and active listening abilities.
• Computer literate with experience and comfort using technology for virtual communication, scheduling, and documentation.
• Comfortable with ambiguity and taking on a variety of tasks as needed.
• Reside within a commutable distance of Cleveland.
• Must be available to work a set schedule that includes at least one weekend day per week and one late-start shift per week.
• Current Driver’s license and access to an insured vehicle.

Nice to have

• Community Health Worker certification.
• Long time resident of the Greater Cleveland area and knowledgeable of community resources.
• Experience conducting home visits and outreach.
• Experience working with managed care patients.
• Experience in customer- or client-service roles
• Knowledge of Greater Cleveland Medicaid populations.

Benefits

• Incentive Program: performance-based incentives
• Work-from-Home Stipend for the first year
• Medical, Vision, and Dental Coverage
• Basic life insurance
• 20 vacation days accrued over the year
• 11 paid holidays
• 16 weeks of paid leave for birthing parents after six months of employment
• 8 weeks of bonding leave for non-birthing parents
• 401(k) plan with a company contribution
• Commuter Benefits
• Professional Development Stipend

Before you apply

• Compliance with Waymark’s Vaccination Policy including annual COVID-19 and influenza vaccinations, as well as standard immunizations (Hepatitis B, MMR, Varicella, and Tdap/Td, or documented immunity).
• Offer of employment is contingent upon successful completion of a background check.
• Employment history and advance degree verification are included as part of the standard background check process.

About the company

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits.