Outreach Specialist / Care Coordinator - Cleveland, Ohio

The role

You will initiate outreach to new patients and facilitate connections to healthcare resources. You will work alongside a multidisciplinary care team to improve the health of patients from low-income communities.

What you will do

• Initiate outreach to new patients via telephone, SMS, video, or in-person
• Foster trust and improve patient engagement rates
• Collect, review and analyze patient data from Electronic Health Records or other data sources
• Communicate with primary care providers through multiple avenues
• Serve as a primary day-to-day contact for healthcare facility providers
• Participate in weekly Waymark care team huddles
• Accurately document each patient encounter in detail
• Collaborate with the support team to test and refine internal workflows

Required qualifications

• Excellent verbal and written communication skills
• Comfort tailoring communication to primary care physicians and patients
• Highly organized and self-motivated to work independently
• Customer service and/or sales experience
• Experience with Electronic Health Records
• Experience in a healthcare delivery setting
• Passion for working with diverse communities
• Friendly, energetic, and enthusiastic personality
• Comfort navigating technology platforms including Google Workspace
• Reside in Greater Cleveland
• Regular access to a car to facilitate travel within the region

Nice to have

• Experience in care coordination, patient outreach, call center or working in an outpatient clinic or doctor’s office
• Multilingual capabilities
• Knowledge of managed care / health insurance
• Knowledge of Cleveland, Akron, Canton communities and Medicaid populations

Benefits

• Incentive Program
• Work-from-Home Stipend
• Medical, Vision, and Dental Coverage
• Basic life insurance
• 20 vacation days
• 11 paid holidays
• 16 weeks of paid leave for birthing parents
• 8 weeks of bonding leave for non-birthing parents
• 401(k) plan with a company contribution
• Commuter Benefits
• Professional Development Stipend

Before you apply

• Offer of employment is contingent upon successful completion of a background check
• Employment history and advance degree verification are included as part of the standard background check process

About the company

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits.