Outreach Specialist / Care Coordinator - Chicago, Illinois

The role

You will initiate outreach to new patients and facilitate connections to healthcare resources. You will work alongside a multidisciplinary care team to improve the health of patients from low-income communities.

What you will do

• Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals
• Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication
• Collect, review and analyze patient data from Electronic Health Records or other data sources
• Communicate with primary care providers through multiple avenues
• Serve as a primary day-to-day contact and build collaborative relationships with healthcare facility providers
• Participate in weekly Waymark care team huddles
• Accurately document each patient encounter in detail
• Collaborate with the Waymark support team to test and refine internal workflows

Required qualifications

• Excellent verbal and written communication skills
• Comfort tailoring communication to primary care physicians and patients
• Highly organized and self-motivated to work independently
• Customer service and/or sales experience
• Experience with Electronic Health Records
• Experience in a healthcare delivery setting
• Passion for working with diverse communities in an empathetic, inclusive, and professional manner
• Friendly, energetic, and enthusiastic personality with a client service orientation
• Comfort navigating a variety of technology platforms including Google Workspace
• Reside in Greater Chicago
• Regular access to a car to facilitate travel within the region

Nice to have

• Experience in care coordination, patient outreach, call center or working in an outpatient clinic or doctor’s office
• Multilingual capabilities
• Knowledge of managed care / health insurance
• Knowledge of Chicago, Illinois, communities and Medicaid populations

Benefits

• Incentive Program
• Work-from-Home Stipend
• Medical, Vision, and Dental Coverage
• Basic life insurance
• 20 vacation days
• 11 paid holidays
• 16 weeks of paid leave for birthing parents after six months of employment
• 8 weeks of bonding leave for non-birthing parents
• 401(k) plan with a company contribution
• Commuter Benefits
• Professional Development Stipend

Before you apply

• Offer of employment is contingent upon successful completion of a background check
• Employment history and advance degree verification are included as part of the standard background check process

About the company

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits.