Outreach Specialist/Care Coordinator, Manager - Sonoma County or Orange/San Bernardino County

The role

You will lead care coordinators in the market and act as an individual contributor. You will manage team performance, provide coaching, and impact the design and implementation of the CC experience.

What you will do

• Provide direct supervision of the day-to-day activities of CCs in Sonoma, Orange & San Bernardino Counties.
• Execute daily CC tasks such as patient outreach, patient care coordination, and provider communication.
• Lead and support CCs with coaching, mentoring, and support.
• Work with fellow local lead roles and care team members to ensure execution of cross-team workflows.
• Review data dashboards to manage CC performance relative to goals.
• Work with Operations and Learning & Development teams to hire, train, and deploy local CCs.
• Foster PCP partnerships through communications or meetings.
• Build community partnerships through meetings at community events.
• Maintain knowledge of programs and resources available to community members.
• Foster an inclusive team environment and contribute to local leadership.

Required qualifications

• Deep commitment to improving healthcare for underserved populations.
• History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists or similar roles.
• Strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations.
• Proven track record of effectively monitoring and optimizing metrics using Excel or other tools.
• Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.
• Experience with healthcare data and/or Electronic Health Records.
• Ability to travel across your local county to help establish and support teams.
• Must reside in one of these counties: Sonoma/Orange/San Bernardino.

Nice to have

• Bachelor’s degree in health administration, health management, public health, business administration, or related field.
• Long time resident of one of the 3 identified counties and knowledgeable of MCO and community resources.
• Multilingual skills

Benefits

• Stock Options
• Work-from-Home Stipend
• Medical, Vision, and Dental Coverage
• Life Insurance
• 20 vacation days
• 11 paid holidays
• 16 weeks of paid leave for birthing parents after six months of employment
• 8 weeks of bonding leave for non-birthing parents
• 401(k) plan with a company contribution
• Commuter Benefits
• Professional Development Stipend

Before you apply

• Offer of employment is contingent upon successful completion of a background check.
• Employment history and advance degree verification are included as part of the standard background check process.

About the company

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits.