Principal Partner Success

The role

The Principal Partner Success lead manages a portfolio of 4-6 large MCO and provider accounts. This person owns day-to-day and strategic management, including stakeholder relationships, account plans, and performance. They also lead operational improvements and cross-market initiatives.

What you will do

• Serve as the primary relationship owner and accountable lead for 4-6 large MCO and provider accounts.
• Build and sustain trusted relationships with senior partner stakeholders.
• Develop, own, and execute account plans aligned with partner priorities.
• Analyze performance indicators to identify risks and drive improvement plans.
• Own the partner-facing account management workstream for new market launches.
• Plan and execute partner governance forums including JOCs.
• Lead resolution of ambiguous or material partner issues.
• Create ROI analyses to support new partner contributions.
• Direct account management processes, systems, and templates.
• Bring partner feedback into prioritized recommendations for internal teams.

Required qualifications

• 7+ years of relevant experience in account management, customer/partner success, consulting, healthcare services, healthcare technology, or related work.
• Demonstrated ownership of complex external accounts or partnerships.
• Advanced understanding of healthcare services or health technology.
• Experience leading ambiguous, cross-functional initiatives and influencing stakeholders without formal authority.
• Strong analytical and problem-solving judgment.
• Excellent verbal and written communication skills.
• Self-directed, highly organized, and adaptable.
• Deep commitment to improving healthcare for underserved populations.

Nice to have

• Experience with Medicaid managed care organizations, value-based care arrangements, primary care providers, and healthcare transformation.
• Experience supporting or leading market launches, partner governance forums, and partner performance or contractual reporting.

Benefits

• Stock Options
• Work-from-Home Stipend
• Medical, Vision, and Dental Coverage
• Basic life insurance
• 20 vacation days, accrued over the year
• 11 paid holidays
• 16 weeks of paid leave for birthing parents after six months of employment
• 8 weeks of bonding leave for non-birthing parents
• 401(k) plan with a company contribution
• Commuter Benefits
• Professional Development Stipend

Before you apply

• Offer of employment is contingent upon successful completion of a background check.
• Employment history and advanced degree/professional license verification are included as part of the standard background check process.

About the company

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. They design tools and systems to bring care directly to those who need it most.