Director of Operations - California

The role

You will oversee local managers and patient-facing care teams to deliver operational, clinical, and financial goals. You will use a metrics-driven approach to ensure care access, coordination, and quality for patients with Medicaid benefits.

What you will do

• Lead and manage a team of local managers to ensure alignment with state-level operational, clinical, and financial goals.
• Assist local managers with hiring, onboarding, and training of new team members.
• Own state performance of goals by tracking and reporting on operational performance.
• Provide coaching and mentorship to local managers.
• Oversee the day-to-day performance of care teams within your designated region.
• Collaborate with national care support teams to relay regional needs and implement new workflows.
• Support regional VP, Partnerships and Implementation teams to launch new contracts.
• Serve as a key point of contact for local providers and community-based organizations.

Required qualifications

• 7+ years of experience in healthcare or health services operations, with a focus on patient-facing care teams, outpatient services, and/or whole-person care focus.
• 3+ years of direct people management experience, including supervising managers or team leads.
• Demonstrated ability to manage operational performance, gather and analyze data, and drive continuous improvement within a defined geographic area.
• Strong verbal and written communication, organizational, and problem-solving skills.
• Experience with budget oversight or financial management.
• A track record of effective collaboration with internal and external stakeholders, including providers and community partners.
• Ability to travel frequently within the state to support local teams and engage with community stakeholders.
• Must reside in California.

Nice to have

• A history of relationships or experience with community-based healthcare initiatives in the region and medicaid.
• Strong understanding of barriers to healthcare access and quality among diverse, underserved populations.
• Experience working in startup environments and enjoys rapid pace of work.
• MHA or MBA
• Reside in Sonoma/Orange or San Bernardino County

Benefits

• Stock Options
• Work-from-Home Stipend
• Medical, Vision, and Dental Coverage
• Basic life insurance
• 20 vacation days, accrued over the year
• 11 paid holidays
• 16 weeks of paid leave for birthing parents after six months of employment
• 8 weeks of bonding leave for non-birthing parents
• 401(k) plan with a company contribution
• Commuter Benefits
• Professional Development Stipend

Before you apply

• Offer of employment is contingent upon successful completion of a background check.
• Employment history and advanced degree/professional license verification are included as part of the standard background check process.

About the company

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. They partner with communities to deliver technology-enabled, human-centered support.