Japan Vehicle Recovery, Safety, & Logistics 日本の車両リカバリー、安全性、物流.

The role

This person will develop and implement a scalable operational framework for on-road vehicle recovery. They will manage third-party recovery partners, coordinate with external stakeholders, and optimize last-mile logistics for disabled vehicles.

What you will do

• Drive the end-to-end development and implementation of a scalable operational framework for on-road vehicle recovery.
• Manage relationships with third-party recovery partners (3PL) and ensure adherence to SLAs.
• Act as the primary escalation point for complex recovery scenarios.
• Ensure field maneuvers adhere to high-voltage (HV) safety standards and autonomous system protocols.
• Partner with Depot Operations to optimize last-mile logistics and minimize downtime.
• Lead coordination with local Law Enforcement, First Responders, and Municipal DOTs.
• Provide executive-ready reporting using data-driven insights to identify systemic trends and bottlenecks.

Required qualifications

• 7+ years of experience leading large-scale commercial fleet operations, vehicle recovery, or high-stakes logistics.
• 5+ years of EV platforms experience, including high-voltage shutdown procedures and towing heavy-battery vehicles.
• Experience managing complex SLAs and driving third-party accountability through data-driven performance audits.
• Demonstrated ability to lead distributed teams across multiple geographies in a high-velocity, 24/7 environment.
• Ability to use operational metrics to reduce cost-per-recovery and optimize response times.
• Demonstrated success collaborating with internal cross-functional teams, city officials, and regulatory bodies.

Nice to have

• Strong verbal and written communication skills to engage and influence senior officials, municipal leaders, and strategic partners.
• Experience managing OpEx budgets and performing cost-benefit analyses for fleet infrastructure.
• Direct experience with autonomous vehicle recovery, including ghosting software, manual override tools, and calibration-safe transport.
• Background in fire science, emergency management, or specialized towing (e.g., WreckMaster certification).
• Experience implementing Lean or Six Sigma principles.
• Familiarity with state-level DMV and DOT regulations regarding autonomous vehicle testing and commercial towing.

About the company

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Waymo Operations is a global team building and scaling the world's first and leading autonomous fleet and operations platform.