Senior RA Global Service Delivery Specialist

The role

You will manage vendor service delivery and enablement for BPO partners. You will also implement global governance and quality control frameworks while partnering cross-functionally to align operations with regional requirements.

What you will do

• Provide BPO vendor partners with tools, workflows, data access, and support
• Establish governance, change management, and quality control frameworks
• Construct evidence-based recommendations for vendor selection and location strategy
• Evaluate BPO RFP evaluations and multi-tier operational footprints
• Collaborate with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management
• Act as primary Subject Matter Expert on RA operations
• Draft legal and operational documentation
• Answer inquiries from regulators, partners, and internal stakeholders

Required qualifications

• 7+ years of experience in program management, operations, regulatory compliance, or vendor management within complex environments
• Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or a related field
• Proven track record writing operational standards and compliance documentation for technical or operational workflows
• Demonstrated experience working under ambiguity, structuring unorganized problems into clear goals, and leading cross-functional alignment
• Strong analytical and problem-solving skills
• Experience utilizing project management frameworks and tracking operational metrics
• Exceptional written and verbal communication skills

Nice to have

• 5+ years of Business Process Outsourcing (BPO) or vendor management experience, particularly in scaling offshore or multi-tier vendor operations
• Master’s degree in Business Administration (MBA), Law, or Public Policy
• Experience in highly regulated or safety-critical industries, such as autonomous vehicles, transportation, telecommunications, or aviation
• Background in Continuous Improvement (CI), change management, and operational process optimization

Benefits

• Waymo’s discretionary annual bonus program
• Equity incentive plan
• Generous Company benefits program

About the company

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.