Animal Pharmacy Customer Service Call Center Agent - Remote after training~

Swedesboro, NJ. Posted a month ago

The role

Customer Care Specialists deliver customer service and enter prescriptions. You will navigate patient and prescriber profiles across multiple systems and handle high-volume calls.

What you will do

Deliver exceptional customer service
Navigate patient and prescriber profiles across multiple systems
Enter prescriptions in systems
Adapt to inbound, outbound, or written interactions via email, phone, SMS, chat, and mailed prescriptions
Work independently and collaborate with team members
Engage with team members across pharmacy and fulfillment facilities
Answer high-volume calls - over 60 per day
Work uninterrupted, with 90% of the day assisting customers

Required qualifications

Possess or be able to acquire a New Jersey Pharmacy Technician License
Experienced in data entry and multitasking
Experienced in handling high-volume inbound calls - 70 or more a day
Previous call center experience or high-volume call environment
Strong attention to detail and a commitment to following procedures
Effective and persuasive communicator
Professional computer experience (Office, Internet, etc.)
Strong math skills
High school graduate or equivalent
Live within a commutable distance to Swedesboro, NJ

Benefits

Health, dental, and flexible spending accounts
401(k) retirement plan with company contribution
Company-paid life and disability insurance
Access to voluntary insurance options
Paid time off program
Tuition reimbursement
Growth opportunities

Before you apply

Must be within a commutable distance of Swedesboro, NJ
New-hire education includes six weeks of paid in-classroom training at the Swedesboro, New Jersey, campus
Must meet metrics for remote work

About the company

Wedgewood Pharmacy is the nation's largest and most trusted provider of compounded veterinary medications. They are dedicated to improving the lives of animals through customized medication and compassionate care.