Equine Pharmacy Customer Care Specialist

The role

The CC Equine Specialist provides tier II support for equine customer support solutions and services. This role involves resolving in-depth customer issues through phone, email, and chat.

What you will do

• Provide tier II support with the Customer Care Operations team
• Identify, investigate, and resolve in-depth customer issues and concerns through multi-channel communications
• Deliver high-quality professional resolutions to all internal and external customers
• Be the subject matter expert on all internal and online systems and processes
• Identify system, customer, and quality trends

Required qualifications

• Extremely customer-focused
• High-touch performer based on quality, speed, and resolution
• Excellent oral and written communicator
• Active and responsive problem solver
• Adaptable to change, feedback, and direction
• Strong multi-tasker
• Detail-oriented with a sense of urgency
• Team-centric and collaborative
• 1-3 years experience in an equine customer service environment
• Excellent performance and attendance record
• Thorough knowledge of departmental processes, procedures, and policies
• Pharmacy Technician License or willing to obtain

Benefits

• Health, dental, and flexible spending accounts
• 401(k) retirement plan with a generous company contribution
• Company-paid life and disability insurance
• Access to voluntary insurance options
• Generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth through internal job posting program

Before you apply

• Must be within a commutable distance of Lexington, Kentucky

About the company

Wedgewood Pharmacy is the nation's largest and most trusted provider of compounded veterinary medications. The company is dedicated to improving the lives of animals through customized medication and compassionate care.