Animal Pharmacy Customer Service Call Center Agent

The role

Customer Care Specialists deliver customer service and enter prescriptions. They navigate patient and prescriber profiles across multiple systems and handle high-volume calls.

What you will do

• Deliver exceptional customer service.
• Navigate patient and prescriber profiles across multiple systems.
• Enter prescriptions in systems.
• Adapt to inbound, outbound, or written interactions via email, phone, SMS, chat, and mailed prescriptions.
• Work independently and collaborate with team members.
• Engage with team members across pharmacy and fulfillment facilities.
• Answer high-volume calls - over 70 per day.
• Work uninterrupted, with 90% of the day assisting customers.

Required qualifications

• Experienced in data entry and multitasking
• Experienced in handling high-volume inbound calls - 70 or more a day
• Previous call center experience or high-volume call environment
• Demonstrates strong attention to detail and a commitment to following procedures
• An effective and persuasive communicator
• Professional computer experience (Office, Internet, etc.)
• Strong math skills
• High school graduate or equivalent
• Live within a commutable distance to Manhattan, Kansas
• Able to obtain a Kansas Pharmacy Tech License

Nice to have

• Experience with Customer Service positions in the past
• Prior contact center experience
• Previous Pharmacy Tech or Vet Tech experience
• Professional experience using Microsoft Office, Outlook, Word, & Excel

Benefits

• Health, dental, and flexible spending accounts
• Competitive base salary with uncapped commission structure
• 401(k) retirement plan with a generous company contribution
• Company-paid life and disability insurance
• Access to voluntary insurance options
• Generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth

Before you apply

• Must be within a commutable distance of Manhattan, Kansas
• Able to obtain a Kansas Pharmacy Tech License

About the company

Wedgewood Pharmacy is the nation’s largest and most trusted provider of compounded veterinary medications. They are dedicated to improving the lives of animals through customized medication and compassionate care.