Scheduling Supervisor

The role

The Supervisor, Scheduling serves as a scheduling subject matter expert. This person provides operational oversight and supervises Scheduling Specialists and the Onsite Specialty Scheduler to ensure accurate scheduling workflows.

What you will do

• Provide operational oversight and ensure timely and accurate scheduling of participant appointments.
• Assist with troubleshooting complex or urgent scheduling issues and resolve escalations.
• Ensure quality assurance by reviewing and auditing scheduling data.
• Participate in administrative and compliance tasks to ensure operations comply with policies and regulatory requirements.
• Provide leadership and team management support to Scheduling Specialists and Onsite Specialty Scheduler.
• Monitor team productivity, accuracy, and adherence to scheduling policies and performance standards.
• Ensure communication with participants, families, providers, and team members is professional, timely, and empathetic.

Required qualifications

• High school diploma or equivalency
• Minimum of two years of experience in healthcare scheduling or operations
• Minimum of one year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
• Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams

Nice to have

• Associate or bachelor’s degree in healthcare administration or operations management
• Minimum of two years of experience working in a supervisory position with demonstrated ability to mentor and develop team members
• Healthcare leadership experience involving medical appointment scheduling

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• 17 days of personal time off (PTO)
• 12 Paid holidays observed annually
• 6 sick days
• 401K savings + match
• Base pay and bonus

Before you apply

• Proof of vaccination, or a vaccine declination form will be required prior to employment.

About the company

WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services.