Senior Care Advisor

The role

The Senior Care Advisor assesses PACE eligibility by building relationships with prospective participants, families, and caregivers. This role guides seniors through the enrollment process and assists with the Medi-Cal application process.

What you will do

• Build relationships with prospective participants, caregivers and independent outreach associates
• Support inbound campaigns and answer questions
• Educate prospective participants about PACE services and benefits
• Make outbound calls to prospective participants who indicated interest
• Manage leads that require follow-up calls
• Maintain service levels on all inbound and outbound calls
• Collaborate with market leaders and clinical team members to assist with enrollment

Required qualifications

• Experience using CRM systems (Salesforce or other similar CRM system)

Nice to have

• Associate’s degree
• Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience
• Medicare Advantage or PACE experience
• Medi-Cal knowledge

Benefits

• 17 days of personal time off (PTO)
• 12 holidays observed annually
• 6 sick days
• Medical Insurance Coverage (Medical, Dental, Vision)
• Advancement opportunities
• 401(k) match
• Comprehensive healthcare coverage

Before you apply

• Proof of vaccination, or a vaccine declination form will be required prior to employment

About the company

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. The company serves vulnerable seniors in a value-based model.