Dispatcher

The role

The Dispatcher coordinates all transportation services for participants and potential enrollees and oversees vehicle safety. This role involves managing daily schedules, performing active dispatching, and maintaining communication between drivers, participants, and clinic teams.

What you will do

• Create and manage daily transportation schedules
• Adjust schedules for cancellations, add-ons, and last-minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows
• Communicate missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

Required qualifications

• High school diploma or equivalency; professional experience may be substituted
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state driver’s license
• Vehicle insurance
• Participate in the DMV pull notice
• Random testing for alcohol and controlled substances programs
• Pass DOJ/FBI background check
• Pass DOT physical exam
• Maintain eligibility to drive under WelbeHealth’s commercial auto insurance program
• Applicants must generally be at least 25 years of age; candidates ages 23–24 may be considered based on driving history and other underwriting criteria
• Drivers over age 70 may be required to provide current medical certification

Nice to have

• strong communication skills
• technology proficiency
• ability to make timely decisions while managing competing priorities

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• 17 days of personal time off (PTO)
• 12 holidays observed annually
• 6 sick days
• 401K savings + match
• Base pay and bonus

Before you apply

• Proof of vaccination, or a vaccine declination form will be required prior to employment

About the company

WelbeHealth serves vulnerable seniors through shared intention, pioneering spirit, and the courage to love.