Scheduling Specialist

The role

The Scheduling Specialist coordinates participant care scheduling and maintains team member availability. This role manages cancellations, rescheduling requests, and responds to participant needs through calls and in-person contact.

What you will do

• Effectively coordinate the scheduling of participants appointments
• Assist with troubleshooting conflicts and urgent needs
• Communicate with all stakeholders to meet appointment turn-around times
• Address cancellation and rescheduling requests from staff members and participants
• Respond to incoming phone calls, emails, and contacts
• Maintain and update team member availability in source systems
• Communicate appointment confirmations and appointment reminders

Required qualifications

• High school diploma or equivalency
• Minimum of one (1) year of healthcare experience
• Minimum of one (1) year of experience with Electronic Medical Records (EMR)
• Outstanding customer service orientation, especially in telephone and written communications
• Excellent organizational and communication skills

Nice to have

• PACE experience
• medical scheduling experience

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• 17 days of personal time off (PTO)
• 12 Paid holidays observed annually
• 6 sick days
• 401K savings + match
• Base pay and bonus

Before you apply

• Proof of vaccination, or a vaccine declination form will be required prior to employment

About the company

WelbeHealth's PACE program helps seniors stay in their homes and communities by providing medical care and community-based services.