Welbehealth
Quality Operations Coordinator
Los Angeles, CA, USA. Posted 3 days ago
The role
The Quality Operations Coordinator delivers support to PACE market operations through record review. This person will audit participant electronic health records, collect data, and ensure regulatory compliance.
What you will do
- Identify potential deficiencies and monitor corrections to ensure data integrity in the EHR
- Monitor participant medical records for complete and timely documentation
- Report to the QOD when policies and procedures are not being followed
- Participate in team documentation, process improvements, and other QO team initiatives
- Conduct medical records audits to ensure all required documentation is timely and accurate
- Assist with WelbeHealth audits by preparing documents for desk review submission
- Assist with EMR navigation and impact analysis
- Review and reconcile assigned regulatory logs and complete required investigations and notifications
Required qualifications
- Minimum of two (2) years of experience in a healthcare setting
- Excellent communication, listening, and organization skills
- Extensive MS office suite experience
- Strong data gathering skills and health information management expertise
- Demonstrated ability to multi-task and prioritize in a fast-paced environment
- Experience working in an interdisciplinary team environment and coordinating with multiple stakeholders
Nice to have
- Associate’s degree
- PACE experience
- Experience and exposure to patient care workflows, clinical documentation, and interpretation of patient charts/medical records
- Hands on or patient facing experience
- Experience managing or supporting patient grievances, complaints, or investigations within a healthcare setting
Benefits
- Medical insurance coverage (Medical, Dental, Vision)
- 17 days of personal time off (PTO)
- 12 holidays observed annually
- 6 sick days
- 401K savings + match
- Base pay and bonus
Before you apply
- Proof of vaccination, or a vaccine declination form will be required prior to employment
About the company
WelbeHealth is a value-based healthcare organization that provides an all-inclusive care option to the senior population. They work to keep participants within their communities and cared for like family.