Participant Experience Liaison

The role

The Participant Experience Liaison connects PACE participants to the system of care and serves as a liaison between participants and the care team. This role focuses on onboarding and supporting participants throughout their journey.

What you will do

• Act as a liaison and maintain open communication with interdisciplinary team disciplines, other care team members, and external providers
• Assist management with participant experience and service recovery related special projects
• Facilitate communication among service providers, families, participants, and caregivers
• Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
• Support the grievance process by partnering with IDT and participant until resolution
• Attend all required meetings and committees as directed by supervisor
• Continue check-ins with participants to ensure they are no longer a risk for disenrollment and their concerns have been handled

Required qualifications

• High school diploma or equivalency; professional experience may be substituted
• Excellent organizational, customer service, and communication skills in settings with seniors, their families, and IDT members
• Ability to present information to various groups and leadership
• Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
• Must obtain CPR and First Aid certification within 180 days of hire and maintain certification thereafter

Nice to have

• Bachelor’s degree in communications or relevant field
• CPR and First Aid certification upon hire

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• 17 days of personal time off (PTO)
• 12 holidays observed annually
• 6 sick days
• Advancement opportunities
• 401(k) match
• Comprehensive healthcare coverage

Before you apply

• Proof of vaccination, or a vaccine declination form will be required prior to employment

About the company

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. They provide all-inclusive care for seniors including medical, dental, physical therapy, and much more.