Wellbeing Specialist (White-Glove Member Support)

The role

You will provide white-glove human support to employees, patients, and family members via phone and email. You will research, verify, and connect individuals to personalized resources and solutions.

What you will do

• Support employees, patients, and family members via phone and email
• Listen to understand stated and unstated needs
• Help individuals navigate sensitive or complex situations
• Provide clear next steps and thoughtful follow-up
• Provide personalized recommendations from the Wellist platform
• Conduct custom research for additional support
• Contact providers to verify availability, cost, and fit
• Collaborate with hospital teams and HR leaders
• Manage multiple concurrent cases while maintaining quality and response times
• Document intake, assess needs, and identify resources

Required qualifications

• Exceptional written and verbal communication
• Emotional intelligence and empathy
• Strong research and problem-solving ability
• Attention to detail and organization
• Comfort learning new technology platforms
• Commitment to privacy, confidentiality, and integrity

Nice to have

• Social services, caregiving, or community support roles
• Customer support or concierge-style service
• Healthcare navigation or patient support
• Benefits or HR support
• Hospitality or high-touch service environments

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Generous PTO
• Parental leave

Before you apply

• Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support

About the company

Wellist builds support systems for patients, employees, and families to navigate life's most challenging moments. The company is a Series A digital health startup.