Upcoming Contact Centre Roles in Melbourne's South Eastern Suburbs

The role

Handle a large volume of inbound queries through calling, emails and chats. You will manage 50-60 calls per day for clients in industries such as Financial Services, Waste Management Services and Healthcare.

What you will do

• Handling a large volume of inbound queries through calling, emails and chats
• Achieve average handling time
• Achieve quality assurance
• Achieve roster adherence
• Achieve post-call customer surveys

Required qualifications

• Full time availability across Mon- Fri
• Minimum of 6 months to 1 years recent experience (within last two years) in a call centre or high volume phone based role
• Confidence working with numbers and maths
• Can do attitude and resilience
• Exceptional communication skills both verbally and written
• Happy to work onsite in the office
• Professional references from previous employers

Nice to have

• Financial Services industry is a bonus

Benefits

• Above award hourly rates
• Detailed training programmes ranging from 4-6 weeks
• Supportive and bubbly team environment

Before you apply

• If you are on a visa, you must be able to work consistent full time hours each week

About the company

Weploy offers opportunities to work with some of Australia's leading brands.