Patient Scheduling Coordinator - Full Time - Wolf River

The role

The Patient Scheduling Coordinator coordinates patient appointments and ensures accuracy in registration. This role assists with insurance verification and referral processes.

What you will do

• Greet patients and representatives in a professional and welcoming manner
• Verify and update demographic and insurance information
• Schedule office visits, lab work, radiology tests, and internal referrals
• Respond to phone calls and emails related to appointment scheduling
• Send out appointment reminders or rescheduling letters
• Assist patients with various requests and resolve scheduling issues
• Collaborate with care support and maintain referral documentation
• Support administrative functions and provide coverage for peers when needed
• Maintain confidentiality and demonstrate a patient-first approach
• Participate in training and orientation of new staff as assigned

Required qualifications

• High school diploma or GED
• Six months of related experience and/or training in healthcare or a similar administrative role
• Excellent verbal and written communication skills
• Strong organizational, follow-up, and multitasking abilities
• Proficiency in computer systems and scheduling software
• Ability to prioritize assignments in a fast-paced environment
• Problem-solving skills and sound judgment under minimal supervision
• Team-oriented, professional demeanor with a patient-first mindset

Nice to have

• Experience in insurance verification and referral processing

Benefits

• Comprehensive benefits package

About the company

West Cancer Center is dedicated to advancing patient-centered cancer care. Their teams work with clinical providers to ensure timely, compassionate, and coordinated care.