Patient Scheduling Coordinator II - Full Time - Wolf River

The role

The Patient Scheduling Coordinator II manages patient scheduling functions including registration, referral processing, insurance verification, and pre-certification. This role supports clinic operations and patient experiences.

What you will do

• Greet patients and their representatives professionally and courteously
• Verify and update patient demographic and insurance information
• Schedule appointments for office visits, labs, radiology tests, injections, and chemotherapy/infusion
• Coordinate new internal referrals and manage all relevant appointment types
• Handle patient no-shows and process clinic discharges as necessary
• Maintain accurate scheduling templates and optimize provider schedules
• Respond to incoming phone calls and emails related to scheduling inquiries
• Send out appointment reminders and rescheduling notices
• Report scheduling or workflow issues to leadership promptly
• Provide general administrative assistance and patient support

Required qualifications

• High school diploma or GED
• At least 6 months of related experience or equivalent combination of education and experience
• Strong organizational and follow-up skills
• Excellent verbal and written communication abilities
• Effective multitasking and prioritization in a fast-paced setting
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office and other computer applications
• Ability to work independently and collaboratively within a team

Benefits

• Comprehensive benefits package

About the company

West Cancer Center is dedicated to providing patient-centered cancer care through innovation, compassion, and collaboration. Their administrative and clinical teams work to ensure timely, respectful, and coordinated care.