Referral Coordinator - Full Time - Germantown, TN

The role

The Referral Coordinator manages the scheduling of specialist consults, radiology services, and other outside orders. This role coordinates care by working with physicians, care teams, and administrative departments.

What you will do

• Utilize electronic worklists within the EMR to track and process incoming referrals
• Schedule all outside orders prior to the attending provider's next follow-up visit
• Monitor and adhere to due dates to meet treatment guidelines
• Communicate with care teams, physicians, and scheduling staff to ensure coordination of services
• Report scheduling barriers promptly to leadership
• Confirm accuracy of referring physician and patient information
• Document status updates and patient communications in the EMR
• Follow up with patients to confirm appointments and provide scheduling support
• Enter all scheduled appointment details in the EMR
• Respond to incoming calls and emails related to referrals and outside orders

Required qualifications

• High school diploma or GED
• Minimum of six months of related experience or equivalent combination of education and experience
• Excellent organizational and follow-up skills
• Strong verbal and written communication abilities
• Effective problem-solving and prioritization in a fast-paced environment
• Ability to analyze situations and respond promptly
• Proficiency in Microsoft Office applications and email
• Ability to work collaboratively across departments and with clinical teams

Benefits

• Comprehensive benefits package

About the company

West Cancer Center is dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. The team fosters collaboration, innovation, and professional growth.