Patient Financial Advocate - Full Time - Wolf River

The role

The Patient Financial Advocate serves as the primary liaison for patients regarding financial matters. This role provides support with insurance billing, coverage verification, financial assistance screening, and patient education.

What you will do

• Serve as the primary financial point of contact for patients
• Conduct initial and ongoing evaluations of insurance coverage and benefit verification
• Review and create estimates and explain out-of-pocket costs
• Assist with financial assistance and charity application processing
• Coordinate patient needs with care support, nurse navigation, and revenue cycle
• Obtain patient signatures for ABNs or assistance applications
• Track and follow up on past due accounts and payment plans
• Refer patients to external financial resources
• Utilize community resources to support non-medical patient needs
• Meet or exceed productivity and collection benchmarks

Required qualifications

• Minimum of 3 years of experience in medical billing, insurance verification, or financial counseling
• Familiarity with insurance rules (Medicare, commercial payers, referrals, and pre-certifications)
• Experience with a healthcare information system
• High-level interpersonal skills
• Excellent verbal and written communication
• Critical thinking and analytical skills
• Ability to explain insurance coverage and billing responsibilities clearly
• Strong understanding of patient assistance programs and pharmaceutical assistance criteria
• Empathetic, courteous, and detail-oriented approach

Benefits

• Comprehensive benefits package

About the company

West Cancer Center is dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. The team fosters collaboration, innovation, and professional growth.