Consultant, ServiceNow

The role

You will design, configure, and implement ServiceNow solutions to improve business processes and user experience. You will work alongside experienced consultants to support ITSM, CSM, and FSO modules.

What you will do

• Assist in the configuration and customization of the ServiceNow platform
• Support senior consultants in gathering and documenting business requirements
• Participate in solution design sessions and translate requirements into technical configurations
• Help develop workflows, forms, and basic scripts within ServiceNow
• Perform system testing, debugging, and quality assurance activities
• Provide support during deployments and post-implementation activities
• Create and maintain documentation, including user guides and process flows
• Collaborate with cross-functional teams

Required qualifications

• Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field
• Strong interest in enterprise software, IT service management, or consulting
• Understanding of databases, workflows, or object-oriented programming concepts
• Strong problem-solving, analytical thinking skills and attention to detail
• Excellent written and verbal communication skills
• Bachelor’s degree in progress, with an expected graduation date between December 2025 and July 2026
• Legally authorized to work in the United States without limitation or sponsorship now or in the future
• Reside within 50 miles of your assigned office prior to your start date
• Ability and willingness to travel Monday – Thursday (up to 50%)

Nice to have

• Familiarity with JavaScript, HTML, or similar technologies

Benefits

• Travel expenses covered by West Monroe

Before you apply

• Bachelor’s degree in progress, with an expected graduation date between December 2025 and July 2026
• Legally authorized to work in the United States without limitation or sponsorship now or in the future
• Reside within 50 miles of your assigned office prior to your start date

About the company

West Monroe is a global business and technology consulting firm. They focus on creating measurable value for clients by combining business and technology.