Front Desk Receptionist

The role

The Front Desk Receptionist serves as the first point of contact for the firm. This person will manage a multi-line telephone system and assist clients, visitors, attorneys, and staff.

What you will do

• Serve as the first point of contact for all incoming visitors, clients, and guests.
• Answer, screen, and direct incoming calls using a multi-line telephone system.
• Manage multiple incoming calls simultaneously.
• Take accurate messages and ensure they are delivered to the appropriate individuals.
• Greet and assist clients and visitors upon arrival.
• Maintain a professional and organized reception area.
• Assist with scheduling conference rooms and coordinating visitor appointments.
• Receive incoming mail and deliveries.
• Provide general administrative and clerical support to office personnel.
• Maintain confidentiality when handling client information and sensitive firm matters.

Required qualifications

• Previous experience as a receptionist, front desk coordinator, or administrative professional in a professional office environment.
• Demonstrated experience operating and managing a multi-line telephone system.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional appearance, demeanor, and telephone etiquette.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to exercise discretion and maintain confidentiality.
• Proficiency in Microsoft Office and general office technology.
• Reliable, punctual, and able to work independently as well as part of a team.

Nice to have

• Approachable, dependable, and service-oriented
• Ability to manage a busy reception area without becoming overwhelmed
• Natural ability to communicate professionally, handle competing priorities, and anticipate office needs

Benefits

• competitive hourly salary
• benefits

About the company

Wettermark Keith is a rapidly growing national personal injury firm. They engage with people during challenging times following tragic accidents.