Initial Application Specialist, Social Security

The role

The Initial Application Specialist supports Case Managers and helps clients through the early stages of the Social Security Disability application process. The role combines administrative work, such as scheduling and records, with client communication.

What you will do

• Provide administrative support, including scheduling appointments, managing calendars, and handling incoming calls and emails
• Assist Case Managers with preparing, reviewing, and submitting initial disability applications
• Communicate with clients to collect information, provide updates, and answer general questions
• Maintain accurate and confidential client records in accordance with company policies
• Track application progress and follow up on outstanding items to ensure timely processing
• Support the team with additional tasks and projects as needed

Required qualifications

• High School Diploma or equivalent
• Strong communication skills (written and verbal)
• Excellent attention to detail and organizational skills
• Ability to handle sensitive information with professionalism and discretion

Nice to have

• Associate's or Bachelor's degree
• 1+ year of administrative or customer service experience
• Experience in a legal, medical, or government setting
• Familiarity with Social Security Disability processes

About the company

Wettermark Keith is a rapidly growing national personal injury firm. It describes its work as supporting clients through difficult times after accidents.