CX Technology Lead

The role

You will own the Customer Experience team's technology stack and roadmap. You will lead the build-out of automations and AI-powered workflows and manage one direct report.

What you will do

• Own the Customer Experience team's technology stack
• Hold the roadmap for CX tools including Zendesk, Zapier, and Sprout
• Decide which tools to keep, remove, or replace
• Lead the build-out of automations and AI-powered workflows
• Partner with IT and Digital Product to implement new tools
• Lead and grow one direct report

Required qualifications

• Experience leading a team
• Ability to make decisions and provide recommendations with reasoning
• Understanding of technology to evaluate tools against alternatives
• Comfortable using AI tools day to day

Nice to have

• Hands-on time with tools like Zendesk, Sprout, Zapier, Kodif or similar CX platforms

Benefits

• Competitive, market informed salaries
• Meaningful support towards healthcare for team around the world
• Generous paid leave
• Tailored learning and development opportunities
• Free toilet paper

About the company

whogivesacrap makes eco-friendly products and donates 50% of profits to provide clean water and help build toilets. They are a certified B Corp with a team of 200+ across multiple global hubs.