Associate Director, Client Services

The role

You will lead the delivery and growth of client partnerships by sitting at the intersection of clients, creators, and cross-functional teams. You will manage a Client Services team and deliver creator marketing programs.

What you will do

• Act as a senior liaison with clients, content creators, cross functional teams and other partners
• Manage the team's day-to-day tasks and operations of campaign delivery
• Mentor, train and develop team members through robust career pathing
• Deliver campaigns across social media and content platforms including TikTok, Instagram, and YouTube
• Maintain project workflow tools, templates and ensure no silos between project teams
• Assist team in creator negotiations with support from Director
• Manage all contracting alongside the Business Affairs team and creators/agents
• Track budgets and financial tracking on all spends and campaign reconciliation
• Work with Measurement, Media & Analytics team to build campaign wrap reports
• Support in new business pitches

Required qualifications

• 5+ years' agency or brand experience, including team management
• Strong detail-oriented communication, organizational and interpersonal skills
• Solid understanding of the creator economy and social media advertising ecosystem
• Appreciate and understand the value of top quality creativity
• Curious self-starter with a problem-solving mindset and a proactive, can do attitude
• Proven track record of successful program delivery and account growth with large customer accounts
• Great management skills, a natural leader and motivator of people

Nice to have

• Experience with gaming brands and creators

Benefits

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance
• Paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance

About the company

Whalar, part of Accenture Song, is a Creator and Social agency. They transform brands into cultural drivers by unlocking the creative power of Creators.