Marketplace Operations Lead

The role

You will own the economic engine of Wheely's London business. You will balance supply and demand to keep service reliable for clients and maximize utilization and earnings for chauffeurs. You will design pricing strategies, optimize marketplace liquidity, and build frameworks for the luxury ride-hailing product.

What you will do

• Own core marketplace metrics: fulfillment rates, ETAs, chauffeur utilization, and cancellation rates across the market
• Develop, test, and optimize localized pricing, dynamic pricing (surge) algorithms, and chauffeur incentive programs
• Partner with global Product, Data Science, and Engineering teams to improve matching algorithms, dispatch logic, and operational tooling

Required qualifications

• 4+ years of professional experience in a fast-paced, highly analytical environment (e.g., marketplace or platform operations at a ride-hailing or logistics scale-up, management consulting, investment
• Advanced proficiency in SQL
• Comfortable querying large datasets, building your own dashboards, and conducting independent quantitative analysis
• Proven track record of moving from data-driven hypotheses to hands-on execution and operational implementation

Nice to have

• Direct experience working within marketplace, pricing, or driver operations teams at a major mobility, on-demand, or location-based services platform (e.g., Uber, Lyft, Bolt, Deliveroo)
• Experience building and scaling operational processes, automated workflows, or analytics frameworks from scratch

Benefits

• Private medical and dental insurance
• Life and critical illness cover
• Employee stock options plan
• Best-in-class equipment
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend

About the company

Wheely is a premium transportation company operating across major cities in Europe, the US, and the Middle East, with over 100,000 active riders and 1,200 corporate accounts. It is a profitable scale-up that recently launched in New York City and is expanding across the US and EMEA.