Desktop & Office IT Support Engineer

The role

You will keep the office's desktops, laptops, printers, meeting room AV and network running. You will also administer Microsoft 365 and set up and remove staff accounts and devices.

What you will do

• Build, image, deploy and maintain Windows desktops and laptops.
• Diagnose and resolve hardware and software faults, escalating to vendors under warranty.
• Support the office LAN, Wi-Fi access points and VPN connectivity.
• Administer Microsoft 365: Entra ID, Exchange Online, Teams and OneDrive.
• Manage Microsoft license assignment, renewals and monthly usage reports.
• Set up new hires and process leavers, including accounts, devices and equipment.
• Source and order hardware within budget and maintain the asset register.
• Run the patching schedule and report patch compliance.
• Install and maintain office printers and multifunction devices.
• Set up and support meeting room systems and run room checks before meetings.

Required qualifications

• 5+ years in a desktop, service desk or IT support role in an office environment.
• Strong hands-on knowledge of Windows 10/11 and desktop/laptop hardware troubleshooting.
• Microsoft 365 administration experience: Entra ID, Exchange Online, Teams and OneDrive.
• Working knowledge of Microsoft licensing (M365 Business / E-plans) and license management.
• Experience deploying and managing devices with an endpoint management tool.
• Networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPN and Wi-Fi.
• Experience supporting printers, multifunction devices and meeting room AV.
• Experience running a patching process and tracking compliance.
• Familiarity with a ticketing system (e.g. ServiceNow, Jira Service Management, Zendesk).

Nice to have

• Microsoft certifications such as MD-102 (Endpoint Administrator) or MS-900 / MS-102.
• CompTIA A+, Network+ or Security+, or Cisco CCNA.
• Experience with Microsoft Teams Rooms, Zoom Rooms or similar meeting room platforms.
• Experience with enterprise Wi-Fi platforms (e.g. Meraki, Ubiquiti UniFi, Aruba).
• Some macOS and mobile device (iOS/Android) support experience.
• Basic PowerShell scripting for automating admin tasks.
• Experience with hardware procurement, vendor management and asset tracking.
• ITIL Foundation or exposure to ITIL processes.

Benefits

• Employer matched 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Basic life insurance.
• AD&D insurance.
• Other benefit offerings.

About the company

whitewatermidstream is the employer for this role. The posting does not describe the company further.