Client Success Specialist

The role

Provide support to new and existing clients through ticket resolution, training, and onboarding onto a healthcare SaaS application. Track support issues, help set up new client locations, and create training materials and release notes.

What you will do

• Learn and understand the Infusion Center healthcare model
• Onboard new clients onto and support existing clients on the healthcare SaaS application
• Troubleshoot and document software operational and technical issues
• Respond to client support issues, report bugs and issues, and log feature requests
• Provide friendly, professional client service
• Create client training materials, draft release notes, and help prioritize new feature development
• Work closely with the client success and development teams
• Use development tools for issue investigation and data manipulation

Required qualifications

• Bachelor's degree
• 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support
• Proven track record of achieving and exceeding measurable goals
• Detail-oriented, able to multi-task, and extremely organized and efficient
• Excellent written and oral communication skills, including with all levels of the org chart
• Excellent computer skills: Adobe Acrobat, Google Suite, and all Microsoft Office applications
• Able to work independently
• Some travel required (10%)

Nice to have

• Experience in information technology and technical support

Before you apply

• Authorization to work in the U.S. is a precondition of employment
• No new visa sponsorship offered at this time, including H-1B
• E-Verify is used to confirm employment eligibility of all new hires

About the company

WeInfuse is an established healthcare SaaS company with offices in Dallas and Austin. Founded in 2016, it makes infusion center software and provides infusion center consulting services.