Senior Director of Global Operations

The role

Lead and build the operations team that launches and runs Wing's drone delivery in new and existing US and global markets. Own the strategy and execution of the service as Wing plans to serve nearly 20 US metros.

What you will do

• Build the team that launches new markets across the US and globe, and keep existing markets meeting operational and strategic OKRs and aviation protocols.
• Work with Partnerships, Commercial Real Estate, BizOps and Regulatory teams to deploy, permit, set up and operate drone delivery sites and co-located retail sites.
• Monitor site-level unit economics such as cost-per-delivery, labor efficiency and fleet availability, and improve them.
• Work with Product, Engineering, Manufacturing, Supply Chain and Partnerships teams to operationalize new aircraft hardware, software features and merchant integrations.
• Build and lead a high-performing operations workforce of full-time employees, contractors and vendors.
• Drive the adoption of AI-driven tools and automated workforce scheduling, fleet maintenance forecasting and ground diagnostics.
• Maintain compliance with aviation rules (such as FAA Part 135/107 and CASA), EHS policies and local site safety protocols.

Required qualifications

• 20+ years of progressive operational leadership experience managing hyper-growth physical operations, multi-site networks and last-mile logistics networks.
• Strong commercial orientation with deep understanding of operational P&L management, unit economics, labor scheduling optimization and cost-per-delivery levers.
• Proven track record scaling a distributed field operation that mixes contractor, vendor, 3PL and FTE workforces.
• Demonstrated experience integrating advanced technology, AI tools or algorithmic automation into daily operational workflows.
• High-level problem-solving and critical thinking skills, with experience balancing safety and compliance frameworks against aggressive growth timelines.
• Proven ability to partner across tech, product engineering, regulatory affairs and enterprise partnerships teams.
• Bachelor's degree in Operations, Engineering, Business, Logistics or equivalent practical experience.

About the company

Wing offers drone delivery for last-mile logistics, using highly automated drones to deliver small packages from businesses to homes in minutes. It is part of Alphabet and offers drone delivery services on two continents.