IT Systems Administrator

The role

You will oversee and improve Wild Card's IT infrastructure in a fast creative production setting. You will provide helpdesk support for Windows and macOS, administer NAS storage and directory services, and support Adobe Creative Cloud and rendering pipelines for production teams.

What you will do

• Provide Tier 1 and Tier 2 support for Windows and macOS.
• Manage user accounts, permissions, and access across identity platforms.
• Administer Active Directory, JumpCloud, Entra ID, and similar directory services.
• Configure and troubleshoot network infrastructure including switches, VLANs, VPNs, and wireless.
• Administer Nexis and QuantaStor NAS storage systems.
• Support Adobe Creative Cloud applications and creative production workflows.
• Administer Cinema 4D and Redshift rendering environments, including render nodes.
• Manage endpoint deployment and lifecycle using MDM platforms.
• Own employee onboarding and offboarding for accounts, devices, and access.
• Maintain hardware and software inventory records.

Required qualifications

• 1–3 years of IT support experience or equivalent education.
• Proven experience supporting Windows and macOS environments.
• Working knowledge of Google Workspace, Microsoft 365, and endpoint management.
• Solid understanding of TCP/IP, DNS, DHCP, and VPN.
• Exposure to MDM solutions (Kandji, Jamf, Mosyle, Intune) and identity platforms (JumpCloud, Active Directory, Entra ID).
• Strong troubleshooting, communication, and customer service skills.
• Experience with Zendesk or similar IT ticketing systems.
• Experience supporting Adobe Creative Cloud applications and creative production workflows.
• Ability to lift and carry 40–60 lbs and perform other physical duties as required.
• Available to respond to after-hours support calls on an occasional basis.

Nice to have

• Familiarity with Adobe ExtendScript or UXP scripting for Creative Cloud automation.
• CompTIA A+, Network+, or related certifications.
• Writing and maintaining Python or Bash scripts to automate tasks.
• Developing or maintaining ExtendScript or UXP scripts for Creative Cloud applications.
• Building lightweight integrations connecting internal tools or Adobe apps to internal systems.
• Maintaining version-controlled automation projects in internal Git repositories.

Before you apply

• Wild Card participates in E-Verify to confirm eligibility to work in the United States.
• Wild Card will consider applicants with arrest and conviction records, under the Los Angeles Fair Chance Ordinance.

About the company

Wild Card is a creative company born in Hollywood that connects brands with global markets through creativity and data across screen, in-game, and beyond.