On-Site IT Support Analyst

Houston, Texas. Posted 3 months ago

The role

You will provide on-site IT support to attorneys and staff at the assigned office. You will troubleshoot hardware, software and peripheral issues and act as the local representative of the national IT department.

What you will do

Image and deploy computer equipment for new hires following standard procedures
Collect and track equipment from departed end users
Support video conferencing and on-site A/V systems
Install, configure and troubleshoot software, including document management, Microsoft Office, remote conferencing and financial systems
Coordinate user requirements with regional supervisors, management and other IT teams
Build service relationships with attorneys and staff
Evaluate and record tickets for hardware, software and incident requests
Follow organizational change management processes
Perform special duties, tasks or projects as required

Required qualifications

Minimum 2 years in technical support on IT hardware, software and desktop peripherals
Windows 10 and Windows 11
Microsoft Office 365, with strong Outlook skills
Active Directory and Azure AD
Zoom Rooms and Microsoft Teams
VPN, remote access and cloud network access
Virtual desktop environments
Cloud and on-prem telephony
Desktop imaging and BIOS controls
LAN and SD-WAN support
Minimum 3 years working in ITSM and ITIL environments
Ability to lift and move items up to 50 lbs

Nice to have

Experience in system operations and/or administration
Prior law firm experience
Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst
ITIL4 certification (in-house training is available)

Benefits

Competitive salary and benefits package
401(k) retirement savings plan with match
Medical, dental and vision insurance
Disability and life insurance
Generous PTO plan
Opportunities for professional development and advancement
Access to corporate discount plans

Before you apply

Wilson Elser participates in the federal E-Verify program

About the company

Wilson Elser is a national law firm with more than 1,400 attorneys across 46 offices. The firm is recognized among the top 100 law firms by The American Lawyer.