National Manager of Paralegal Services

The role

Lead a nationwide team of over 300 paralegals across 46 offices. Set workflows, develop talent and certification programs, and drive operational efficiency and compliance.

What you will do

• Oversee a nationwide paralegal support team of 300+ paralegals across 46 offices
• Monitor nationwide utilization rates and balance office workloads
• Analyze requests for additional new hires
• Review workflows and standardize processes across the firm
• Leverage technology to improve paralegal workflows and processes
• Develop a multi-tiered internal paralegal certification program
• Develop programs for paralegal education, professional development, and career paths
• Ensure nationwide adherence to regional billing compliance guidelines, multi-jurisdictional court rules, data privacy laws, and ethical standards

Required qualifications

• 7+ years of legal management experience
• Proven track record of leading large, multi-office, or nationwide teams
• Executive-level familiarity with Microsoft Office Suite, document management systems, resource planning, and workflow tools
• Comprehensive understanding of broad-scale litigation workflows and support
• Exceptional capability in remote team building, change management, and building consensus across diverse stakeholder groups
• Bachelor's degree

Nice to have

• Familiarity with iManage and Jira
• Advanced training in Business Administration or Process Improvement analysis and implementation

Benefits

• 401(k) retirement savings plan with match
• Medical, dental, and vision insurance
• Disability and life insurance
• Generous PTO plan
• Ample opportunities for professional development and advancement
• Access to corporate discount plans

Before you apply

• Wilson Elser participates in the federal E-Verify program and confirms work authorization for all new hires
• Recruitment agencies without a current signed fee agreement dated as of 7/1/2024 will not be considered

About the company

Wilson Elser is a national law firm with more than 1,400 attorneys across 46 offices nationwide. The posting says it is recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal's survey.