IT Learning Specialist & Trainer

The role

You will be the go-to subject matter expert on the Firm's applications. You will design and deliver training programs that help attorneys and staff adopt software tools and processes.

What you will do

• Create courseware, update intranet content, and support end users
• Deliver training in live meetings, one-on-one sessions, classroom settings, and other formats for varied audiences
• Develop IT and end user training on computer hardware and application software
• Research and revise training courses and prepare training catalogs
• Prepare instructor materials and student materials, including manuals, handouts, and completion certificates
• Serve as subject matter expert on the firm's core software, including Office 365, Windows 11, iManage, Emburse, DropBox, Webtime or iTimekeep, and Zoom/Teams
• Provide hands-on, empathetic support and issue resolution for end users
• Contribute to system enhancements, upgrades, testing, and configuration, and translate changes into user-friendly training
• Lead change management initiatives for system transitions and new tool rollouts
• Assess training and continuously improve training offerings

Required qualifications

• 3-5 years in a professional services training role
• Strong written and spoken communication skills
• Subject matter expertise with Windows OS and its integrated ecosystem
• Strong technical troubleshooting, systems administration, and operational support capabilities
• Exceptional interpersonal and communication skills
• Ability to translate complex system concepts into clear guidance for diverse audiences
• Proven experience designing and delivering training programs, instructional content, and change management communications
• Adaptable and solutions-oriented mindset
• Strong background in positive change management practices
• Willingness to learn legal-specific software and in-house products

Nice to have

• Experience supporting a legal or professional services environment
• Experience working with attorneys and their assistants in the legal industry
• Experience with Atlassian Jira

Benefits

• Competitive salary and benefits package
• 401(k) retirement savings plan with match
• Medical, dental, and vision insurance
• Disability and life insurance
• Generous PTO plan
• Access to corporate discount plans
• Ample opportunities for professional development and advancement

Before you apply

• The Firm participates in the federal E-Verify program
• Recruitment agencies may submit candidates only with an active, signed fee agreement and portal access

About the company

Wilson Elser is a national law firm with more than 1,400 attorneys across 46 offices nationwide. It is recognized among the top 100 law firms by The American Lawyer.